Dishonest
I went to Dr. Fellars as a new patient. I wanted to get a teeth cleaning. They had me make an appointment for xrays and exam only, first. I went in for the initial exam and was impressed with the quality of care and personnel. Next visit was for teeth cleaning, which was to be at no charge. They cleaned my teeth and did a fluoride treatment, without asking me if I wanted the extra procedure (fluoride). When I checked out, they charged me for an exam and the fluoride treatment, both of which I questioned since I only went in for the "no cost" cleaning. They said that is how they do their business. I filed a complaint with my insurance company stating that they performed extra services and charged me for them without first asking if I consented. The insurance company called them and found out that the "exam" they charged me for wasn't even performed. As far as the fluoride treatment, it may be a good idea, but my problem is the integrity of the dental practice to perform extra procedures without prior consent. After filing my complaint, I noticed that the dental office refunded my total fee on my credit card, and promptly sent me a notice that they were dumping me as a patient. Gee, I guess they didn't like me challenging their unethical practices.
17 hours ago in Vista, CA