Bank of the West - Totally unreliable by John S. at InsiderPages
Some time ago we went to Bank of the West to refinance our existing mortgage; it took them 3 months to tell us they couldn't do it. We paid $350 for the appraisal and we were told at the beginning that if not approved we would get a refund, NOT TRUE.
Then we complained to the head office and you can see the answer: letter dated April 1, 2008 - Loan application April 26, 2008? They can't even...